Most popular construction machine manufacturer since 1979 — JGM Machine
VIEW PRODUCTSSERVICE CONCEPT
All for reliability
SERVICE TENET
Wholehearted service, ready for you at any time
SERVICE TARGET
Delight customers, and exceed their expectations.
5 Unifications
1. Unified training: all the service staff must take the training and gain the training certificate.
2. Unified clothing: all the service staff must wear the uniform and carry the unified toolkit.
3. Unified service concept: do all the work to serve the customer and "Customer satisfaction is our purpose".
4. Unified service slogan: Satisfy customers, sincere and warmhearted communication.
5. Unified service behaviors: for the benefit of our customers, do not harm the brand image and credibility of JINGONG Machinery, and do everything well.
5 Dos
1. Wear unified labour suits when arriving at the customer’s work site.
2. Hand over the business card to the customer, explain to the user that you represent "JINGONG Machinery" and are here to provide services.
3. Exert the most skilled technology in the shortest possible time, to conduct the troubleshooting and solve the problem.
4. Explain to the customer about the fault analysis and the maintenance knowledge, and clean up the work site.
5. Ask the customer about his/her opinion on “JINGONG Machinery”’s products and services and ask him/her to fill in the “On-site service form”
5 Don’ts
1. Do not whine or raise any complaint to the customer.
2. Do not ask the customer for extra benefits like cigarettes, wine, etc.
3. Do not merely pay lip service or instruct the user to do the work.
4. Do not shirk the responsibility when it comes to product quality issues or technical service issues. Explain to the user patiently about the damage caused by user’s
improper use and provide technical guidance.
5. Do not do anything that violates the code of conduct.
Most popular construction machine manufacturer since 1979 — JGM Machine